Last updated: 9th March 2026

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Introduction

This Privacy Policy explains how Urban Frame collects, uses, and protects the personal information of visitors and users of www.urbanframe.co.uk

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We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

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Information We Collect

We receive, collect, and store any information you enter on our website or provide to us in any other way.

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Personal Information

This may include:

• Name

• Email address

• Password

• Address and contact details

• Communications you send to us

• Payment details

• Comments, feedback, product reviews, and recommendations

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Technical Information

We may automatically collect certain technical information including:

• Internet Protocol (IP) address used to connect your device to the internet

• Login information

• Computer and connection information

• Purchase history

• Page response times

• Length of visits to certain pages

• Page interaction information

• Methods used to browse away from pages

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How We Collect Your Information

We collect information when you interact with our website, including when you:

• Fill out a contact form

• Purchase a product or service

• Subscribe to a newsletter or mailing list

• Create an account

• Send us a message or enquiry

When you conduct a transaction on our website, we collect personal information you provide such as your name, address, and email address. This information is only used for the specific purposes outlined in this policy.

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Why We Collect Your Information

We collect personal and non-personal information for the following purposes:

• To provide and operate our services

• To process transactions and deliver products or services

• To provide customer assistance and technical support

• To contact visitors and users with service-related notices or updates

• To send promotional or marketing messages (where consent has been given)

• To create aggregated statistical data to improve our services

• To comply with applicable legal obligations

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Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Consent – when you subscribe to marketing communications or newsletters

• Contract – when processing is necessary to fulfil an order or service

• Legal obligation – when we must comply with UK law

• Legitimate interests – when improving our website, services, and customer experience

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How Your Information Is Stored

Our website is hosted on the Wix platform. Wix provides the online platform that allows us to offer our products and services.

Your data may be stored through Wix’s:

• Data storage systems

• Databases

• General applications

Your data is stored on secure servers protected by firewalls.

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Payment gateways used through Wix comply with the security standards set by the Payment Card Industry Security Standards Council, supported by companies including:

• Visa

• Mastercard

• American Express

• Discover Financial Services

These standards help ensure the secure handling of payment information.

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How We Communicate With You

We may contact you for purposes such as:

• Notifying you regarding your account or orders

• Troubleshooting issues

• Resolving disputes

• Collecting outstanding payments

• Conducting surveys or questionnaires

• Sending updates about our services

• Providing marketing communications where consent has been given

We may contact you via:

• Email

• Telephone

• Text messages

• Postal mail

You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

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Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and analyse website performance.

Cookies may be used to:

• Monitor website traffic

• Understand visitor behaviour

• Improve website functionality and performance

Third-party services such as analytics tools from **Google may also place cookies or use tracking technologies through our website. These services have their own privacy policies regarding how they collect and store information.

You can control or disable cookies through your browser settings.

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Your Rights Under UK Data Protection Law

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Restrict or object to certain processing

• Request transfer of your data to another service provider

• Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office (ICO).

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Withdrawing Your Consent

If you no longer want us to process your data, you may contact us at:

Email: urbanframe@hotmail.com
 

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on this page.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

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Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us:

Email: urbanframe@hotmail.com
Address: Oldbury Bristol BS35 1PW
Website: www.urbanframe.co.uk